News Releases

Murray Supports Effort to End IRS Outsourcing of Debt Collection

Jan 10 2007

Murray says plan does not ensure all taxpayers are treated fairly or guarantee cost savings - In Report to Congress, the National Taxpayer Advocate agrees

(Washington, D.C.) – Senator Patty Murray (D-WA) today renewed her call for the IRS to end its program of outsourcing the collection of tax debts to private collection companies. Senator Murray has been opposed to the plan because she believes that it does not adequately protect taxpayer privacy, does not ensure all taxpayers are treated fairly and respectfully, and does not guarantee any cost savings to the U.S. Treasury. Yesterday, in a report to Congress, the National Taxpayer Advocate - the chief taxpayer watchdog within the Treasury Department - agreed that the IRS could do a better job for far less money.

"I have been fighting this program since its inception," said Senator Murray "Because it threatens the American taxpayer's rights to privacy and fair treatment as part of the Administration’s effort to outsource essential government functions. However, as the National Taxpayer Advocate reiterated yesterday, this program doesn't guarantee the IRS any cost savings. It is time to put an end to this irresponsible and ineffective plan."

In yesterday's report to Congress, Nina E. Olson, the National Taxpayer Advocate, the head of the Taxpayer Advocate Service, said she and her independent organization disagree with the outsourcing program. Ms. Olson expressed doubts about the program's protection of taxpayer's privacy rights, and said she thinks the IRS could do the same job for less money. She advised lawmakers to revoke the IRS's authority to use private collection agencies. The recommendation was included in a report to Congress that the National Taxpayer Advocate makes each year about the most pressing issues facing the IRS.

The Taxpayer Advocate Service is a wholly independent organization within the IRS. (Read the report from the National Taxpayer Advocate)

On September 6th of last year, Senator Murray wrote to IRS Commissioner Mark Everson urging him to suspend this highly controversial plan. She noted that a previous attempt at private collection was terminated partly because of failures in adequately protecting private taxpayer information. Senator Murray was also particularly disturbed that the IRS went forward with the plan despite an explicit vote by the House Appropriations Committee prohibiting them from doing so. Senator Murray's letter to the IRS is below:


September 6, 2006

The Honorable Mark W. Everson
Commissioner of the Internal Revenue Service
Internal Revenue Building
1111 Constitution Avenue, N.W.
Washington, DC 20224

Dear Mr. Commissioner:

I am writing to urge you to immediately suspend your efforts to outsource the collection of taxpayer debt to private collection agencies (PCAs). I understand that you plan to assign thousands of cases to three private debt collection agencies as soon as this week. You are proceeding with this effort despite an explicit vote by the House Appropriations Committee prohibiting you from moving forward with it. You should suspend your efforts immediately so that the Full Senate and the Appropriations Conference Committee can review this proposal.

I'm deeply concerned that your plan would not adequately protect taxpayer privacy, would not ensure all taxpayers are treated fairly and respectfully, would not guarantee any cost savings to the U.S. Treasury, and would pre-empt the Senate's debate over outsourcing tax collection.

First, your agency has an abysmal record of protecting taxpayer privacy, and this effort could further threaten taxpayer privacy. I don’t need to remind you that we have witnessed a number of instances in the recent past in which your agency has failed to protect private taxpayer information from your contractors. Unfortunately, the House Government Reform Committee gave the Treasury Department the grade of a “D-” for your performance in complying with the Federal Information Security Management Act, the principal law requiring federal agencies to provide information security protections to protect data confidentiality. Unfortunately, that Committee has concluded that the Treasury Department’s performance has actually worsened in the past three years in this area. Your agency's own history offers more reasons for concern. As you know, ten years ago your agency employed private collection agencies to collect tax debts. That program was terminated after it was found to be a dismal failure. Among the failures that led to its termination was the inability of your agency to adequately protect private taxpayer information.

Second, I am concerned that private debt collectors will not show the level of professionalism, sensitivity and respect that taxpayers deserve. There is no question that people who owe back taxes must pay their debt to the government. At the same time, every taxpayer should have the right to interact with a professional IRS agent when it comes to dealing with contested tax liabilities. They should not be required to deal with a private contractor who might be insensitive to a taxpayer’s individual predicament. In 2005, the Federal Trade Commission received more consumer complaints about private debt collectors than any other industry.

I am also concerned that your policy could create a two-class system of debt collection. The National Taxpayer Advocate has said that the nature of the debts that you intend to transfer to PCAs will result in these agencies going after “basically the most vulnerable taxpayers” in our society. We should not allow a system to emerge where better-off taxpayers get the benefit of interacting with a professional IRS agent, while economically-disadvantaged taxpayers are relegated to the harassing tactics of private collection agents.

Third, the Taxpayer Advocate has also questioned the cost-effectiveness of this initiative. You testified before the House Transportation-Treasury Appropriations Subcommittee that it would be more cost-effective for IRS agents to collect these debts themselves. I have seen data indicating that using private debt collection agencies will cost the Federal Government almost 25 cents for every dollar collected because of the commissions that must be paid to the collection agencies. It would cost the IRS roughly three cents for every dollar collected if these collection activities were collected in-house. Initially, I am told that it will require 55 IRS personnel to oversee 75 private tax collectors. Taken as a whole, I have to wonder whether the Federal Treasury will really benefit at all from your initiative.

Finally, I have to question your motives in rushing to implement this program while Congress is still debating its merits. More than 400 Members of the House of Representatives approved a bill that included a prohibition on outsourcing tax collection. Why do you find it necessary to move forward with this initiative at this time? If you insist on going forward with this potentially misguided initiative, you should at least wait until Congress has completed its debate regarding its merits. Your effort to start this initiative this week is, at best, premature. At worst, it represents a deliberately ploy to jump out ahead of Congress’s own deliberations as to the wisdom of your initiative. You should suspend this effort immediately.


Patty Murray Ranking Member,
Subcommittee on Transportation, Treasury, the Judiciary, Housing and Urban Development, and Related Agencies